Privacy Policy

1. Introduction and Overview

Kelunip ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our family wellness services, website, and related activities.

We understand that privacy is particularly important to families and mature adults who participate in our programs. This policy has been written in plain language to ensure you understand exactly how your information is handled.

By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us, information we automatically collect when you use our services, and information from third parties when necessary for program delivery.

Information You Provide Directly:

• Contact information including name, email address, and emergency contact details
• Demographic information such as age group and family composition
• Health-related information relevant to safe program participation
• Program preferences and fitness goals
• Communication preferences and feedback
• Payment and billing information for program enrollment

Information We Collect Automatically:

• Website usage data including pages visited and time spent
• Device information and browser type
• IP address and general location information
• Program attendance and participation data
• Progress tracking and wellness metrics you choose to share

3. How We Use Your Information

We use your personal information for legitimate business purposes related to providing high-quality family wellness services and ensuring participant safety and satisfaction.

Primary Uses:

• Program enrollment and family wellness service delivery
• Customizing activities to meet your family's needs and preferences
• Ensuring safe participation through appropriate program modifications
• Communication about schedules, program updates, and wellness resources
• Progress tracking and celebrating your family's achievements
• Billing and administrative purposes
• Improving our programs based on participant feedback and outcomes

Secondary Uses:

• Research and analysis to improve family wellness programming
• Creating anonymized case studies and success stories
• Training staff and developing best practices
• Legal compliance and protecting our rights and property

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in specific circumstances outlined below.

We may share information with:

• Certified wellness instructors and staff directly involved in your family's program
• Healthcare providers when you have given explicit consent
• Service providers who help us operate our business (payment processors, scheduling systems)
• Legal authorities when required by law or to protect safety
• Potential business partners only with your explicit consent

All staff and service providers are bound by confidentiality agreements and are trained in privacy protection. We require them to use your information only for purposes related to delivering our services.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated.

Security Measures Include:

• Encrypted data transmission and secure storage systems
• Access controls limiting who can view your information
• Regular security audits and staff training
• Secure payment processing through certified providers
• Regular data backups and disaster recovery procedures
• Physical security measures at our facilities

While we strive to protect your personal information, no security system is completely impenetrable. We continuously work to improve our security practices and will notify you promptly of any significant data breaches.

6. Your Rights and Choices

You have important rights regarding your personal information. We are committed to helping you exercise these rights and maintaining transparency about your data.

Your Rights Include:

• Accessing and reviewing your personal information
• Correcting or updating inaccurate information
• Requesting deletion of your information (with certain limitations)
• Opting out of non-essential communications
• Restricting how we use your information
• Withdrawing consent for specific uses
• Receiving a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within thirty days and work with you to address any concerns.

7. Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our website is used. We believe in transparency about these technologies.

Types of Cookies We Use:

• Essential cookies required for website functionality
• Preference cookies that remember your settings
• Analytics cookies that help us improve our website
• Marketing cookies for relevant content (only with your consent)

You can control cookie settings through your browser preferences or our cookie preference center. Disabling certain cookies may limit some website functionality but will not affect your ability to access our core services.

8. Children's Privacy

While our family programs welcome participants of all ages, we have special protections for information about children under 18. We comply with applicable children's privacy laws and obtain appropriate parental consent.

When children participate in our family programs, we collect only the minimum information necessary for safe program participation. Parents and guardians have the right to review, modify, or delete their children's information at any time.

If you believe we have collected information about a child without proper consent, please contact us immediately so we can address the situation appropriately.

9. International Data Transfers

We primarily store and process your information within your country of residence. If we need to transfer information internationally for service delivery or business operations, we ensure appropriate safeguards are in place.

Any international transfers will be conducted under approved frameworks that provide adequate protection for your personal information, including contractual protections and certification schemes.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Generally, we retain participant information for seven years after program completion to support ongoing wellness tracking and comply with business records requirements. Some information may be retained longer for legal compliance or with your explicit consent.

When information is no longer needed, we securely delete or anonymize it according to industry best practices. You can request early deletion of your information, subject to legal and contractual limitations.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or prominent website notices.

The effective date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.

12. Contact Information

We welcome your questions, comments, and concerns about this Privacy Policy and our privacy practices. Our team is committed to addressing your inquiries promptly and thoroughly.

When contacting us about privacy matters, please provide sufficient detail about your inquiry or concern so we can assist you effectively. We may need to verify your identity before processing certain requests to protect your privacy.